Genesys Cloud - Main

In this video @Christopher Visick talks about new functionality that is available to automate and streamline workforce management time-off requests for published schedules.

Administrators can now automate the management of time-off requests for published workforce management schedules. When a time-off request is approved (whether through auto-approval or manual approval by a supervisor), the system automatically syncs the request with the published schedule and republishes it without requiring manual updates.

To further enhance schedule integrity, supervisors can configure rules to check for specific activity codes in published schedules before auto-approving time-off requests. If restricted activities are detected, the system holds the request for manual review, ensuring that potential conflicts are addressed before the time-off request is finished.

These updates reduce administrative effort, improve schedule accuracy, and enhance agents’ visibility into their approved time-off, all while helping supervisors manage schedules more effectively.

Release Notes: https://help.mypurecloud.com/releasenote/january-27-2025

#TAMStudios #WFM #timeoffrequests 

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