Genesys Cloud - Main

In this video , @Kumar Sanjeevi talks about how Supervisors can now view the Average Speed of Answer (ASA) in Agent Performance views, including the summary and detail views for voice, messaging, and email. This update gives supervisors an additional metric to help evaluate how quickly agents respond to interactions, supporting a more complete view of agent performance. The addition of ASA to these views improves performance monitoring efficiency and provides consistency with how teams already track service responsiveness.

Resource Center : https://help.mypurecloud.com/releasenote/may-12-2025/

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