Introducing…. WEM Knowledge Hub Chats!
This is an on-going web video series that was created with you, our customer, in mind!
Listen and learn from our Genesys WEM experts as they provide valuable, educational, and engaging content through insights, advice, and strategies to help you succeed using Genesys Cloud Workforce Engagement Management.
Here we go with our first WEM Knowledge Hub Chats
(or as I like to call it 'Channel WKHC' 😉)
Our speaker in this episode is our very own Chuck Swain (there he is on the right!) who is going to chat about WFM Business Units with some best practices to help you get the most out of your environment.
Look, Listen and Learn but most of all ENJOY
#Workforce Management
00:05:24
Hi Shelby,
Thanks for the comments, so glad you found it useful :-)
I'll try to source and answer for the service goal impact for you, and have taken a note for the activity planning feature for a future episode.
This was a great overview! Is there somewhere I can go to learn more about the service goal impact? Use cases in particular? Mentioned "activity planning feature" and would like to know what specifically that's referencing. Thanks in advance!
Copyright© 2025 Genesys. All rights reserved. Terms of Use | Privacy Policy