Workforce Engagement Management

 View Only
Back to Library

Channel WKHC - E3 Speech & Text Analytics 101 

12-05-2023 05:45

 WEM Knowledge Hub Chats!

Welcome to Episode 3..

This is an on-going web video series that was created with you, our customer,  in mind!

Listen and learn from our Genesys WEM experts as they provide valuable, educational, and engaging content through insights, advice, and strategies to help you succeed using Genesys Cloud Workforce Engagement Management.

Here's number 3 of our WEM Knowledge Hub Chats on Channel WKHC

Our speaker in this episode is our very own Mark Fagus (there he is below 😉) who is going to chat about Speech & Text Analytics with some best practices to help you get the most out of your environment.

 

Mark Fagus

Look, Listen and Learn but most of all ENJOY


#SpeechandTextAnalytics

Statistics
0 Favorited
99 Views
1 Files
0 Shares
4 Downloads

Comments

Tracy Vickers
12-06-2023 10:33

Hi Shelby,

I've checked with @Mark Fagus and hope this helps:

The system provides the full topic list is alphabetical order, you would need to select the topics you want to add to the chart

Shelby Cronk
12-05-2023 15:47

Is there a way to use the Topic Trends Summary view in such a way that it can populate the top 10 topics for the selected date range at the top? or is it all done manually? 

Related Entries and Links

No Related Resource entered.