Genesys Cloud - Main

In this video, Guru, discusses a new feature "Client information in the embedded clients interaction window"

Administrator configurations for the embedded client now display conversation information in the interaction window. For more information, see Interaction window in embedded clients. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital. 

Release notes: https://help.mypurecloud.com/releasenote/june-7-2023/

Presenter: @Guru Prasadh Jeevan Rao 

#TAMStudios #FeatureReview #Embedded 

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