Genesys Cloud - Main

In this video @Brian Feeney talks about the new feature so complex journeys persist in post calculation sequenced path order on Journey Management.

Administrators can now ensure that event cards in journey management persist in the same order as they were constructed, even after the journey is calculated, saved, or retrieved later.

This enhancement provides a clear and logical sequence for viewing results in journeys with multiple paths and simplifies the management and review of large, complex journeys that contain up to 20 branches. The event card order remains consistent, which helps users better understand and analyze journey outcomes.

Release Notes: https://help.mypurecloud.com/releasenote/january-13-2025

#TAMStudios #JourneyManagement #FeatureReview 

 Please post any questions or comments below, or email us at TAMStudios@Genesys.com