Genesys Cloud - Main

In this video, @Fegy Simon discusses a new feature "Configure chat message editing time limits"

Administrators can now enable indefinite editing of chat messages or set a custom time limit. This update helps users correct and format their sent messages without rushing against a short timeout. By giving administrators control over the editing window, including the option to allow indefinite edits, this change helps reduce duplicate messages and improves clarity in communication. It’s especially beneficial for teams sharing technical content or detailed updates in chat.

Release notes: https://help.mypurecloud.com/releasenote/may-26-2025/

#TAMStudios #FeatureReview #chat