Genesys Cloud - Main

In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Create AI Guides from uploaded process documents"

Administrators can now automatically create structured AI Guides by uploading existing process documents. This feature enables organizations to transform standard operating procedures (SOPs) and other internal materials into dynamic, guided experiences that align AI behavior with established business policies, terminology, and workflows. By using trusted, subject matter expert–owned content, teams reduce manual effort and help maintain consistency, compliance, and accuracy across all AI-driven interactions. This enhancement allows users to quickly convert documentation into actionable, step-by-step guidance (no technical skills required).

Release notes: https://help.mypurecloud.com/releasenote/november-10-2025/

#TAMStudios #FeatureReview #AI