Genesys Cloud - Main

In this video @Yu Tan talks about the new functionality whereby you are now able to create custom calculations in performance views

Administrators and supervisors can now create custom formulas and column headers in performance views. They can use any available column in the relevant view to calculate business-specific metrics. Users with the required permissions can share these custom formulas and column headers with other users and teams to provide a tailored reporting experience. Administrators and supervisors can also manage custom calculations in use within the organisation through a dedicated interface. This feature helps organisations track metrics that better reflect their unique business needs, beyond the standard calculations provided by default. 

Release Notes: https://help.mypurecloud.com/releasenote/september-15-2025

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