Genesys Cloud - Main

In this video, Gaurav discusses the new feature "Custom music for agent-initiated hold duration"

Administrators can now customize the music that plays when an agent puts the call on hold. For more information, see Create and configure queues. This feature requires one of the following subscription: Communicate.

Release notes: https://help.mypurecloud.com/releasenote/august-30-2023/

Presenter: @Gaurav Srivastava

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