Genesys Cloud - Main

In this video @Guru Prasadh Jeevan Rao talks about customizable summaries in AI Studio. 

Administrators can now customize how summaries appear in Agent Copilot. These configurations customize the summaries that Agent Copilot generates, including level of detail, custom insights, formatting, PII avoidance, and other insights. This feature helps reduce after call work (ACW), and if combined with accurate transcription, allows for more precise capture of the integration and a faster way for supervisors or quality managers to review an interaction. This feature is currently only available for all English dialects and Spanish ES-US.

Read more:

• Customizable summaries overview
• Add and manage an AI Studio customizable summary
• Assign a summary configuration to an Agent Copilot
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/june-30-2025/

Please post any questions or comments below, or email us at TAMStudios@Genesys.com  

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