Genesys Cloud - Main

In this video @Joseph Ian Romero talks about how to customize inactivity timeout settings. 

Administrators can now exclude specific system API calls from resetting the inactivity timeout, which allows idle users to be automatically logged out as intended. This update also prevents scenarios where idle agents unintentionally remain logged in due to system API activity. When this happens administrators can fine-tune the inactivity timeout feature to exclude these API calls. This improvement includes a set of default (recommended) APIs to exclude. This improvement helps organizations strike the right balance between maintaining security and ensuring uninterrupted access for users.

Read more:

• Set an automatic inactivity timeout
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/february-3-2025/

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