Genesys Cloud - Main

In this video, Guru discusses a new feature - Delete a knowledge base.

Knowledge authors can now delete a knowledge base that they no longer need. This feature enables knowledge authors to more easily maintain their knowledge bases. For more information, see Delete a knowledge base. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital.

Release notes: https://help.mypurecloud.com/releasenote/march-22-2023/

Presenter @Guru Prasadh Jeevan Rao 

#TAMStudios #FeatureReview #knowlodgeWorkbenchV2 #DX 

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