Genesys Cloud - Main

In this video @Guru Prasadh Jeevan Rao talks about digital channels participant information update.

Genesys Cloud now updates the information in the participant name field for digital channels and for the Conversation and Analytics API for ACD and workflow participants. As a result, this change updates the interaction details timeline view for digital channels and the description of the ACD and workflow segments to display the new information.

Read more:

• Replace Data in the Conversation and Analytics ACD Participant Name Value for Messaging Channels
• Digital channels participant information update

Release Notes: https://help.mypurecloud.com/releasenote/february-21-2024/