Genesys Cloud - Main

In this video @Yu Tan talks about the dynamic documentation and trigger enablement for the Operational Console. 

Administrators can now benefit from significant usability enhancements in the Genesys Cloud Operational Console. The updated Operational Console page includes dynamic documentation, which helps users view operational event-related troubleshooting details directly from the Event Catalog. Previously, troubleshooting required navigating through static documentation or external resources. With dynamic documentation, users have immediate access to relevant information that helps to streamline the troubleshooting process. Operational events are now integrated into process automation triggers. This feature allows administrators to configure Architect workflows to respond to these events and make the system more responsive and adaptive to operational changes. Also, users of the Operational Console can now multi-select or multi-deselect event definition IDs to filter operational events. This improvement provides greater flexibility and precision in monitoring and managing events.

Read more:

• Troubleshoot using the Genesys Cloud Operational Console
• Example of an email from an Operational Console event
• About triggers

Release Notes: https://help.mypurecloud.com/releasenote/july-8-2024/

#TAMStudios #FeatureReview #OperationalConsole 

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