Genesys Cloud - Main

In this video @Hiroyuki Sato talks about the new functionality available within the Multi Panel UI as agents can now enable focus mode for agent apps

Agents can now use focus mode to expand supported apps (for example, scripts or third-party tools) across the full workspace.

This update helps improve visibility and interaction by hiding other panels and navigation, reducing clutter and allowing agents to concentrate on complex tasks. Focus mode is especially helpful for apps that exceed current layout dimensions, offering a more streamlined experience without requiring UI changes.

Release Notes: https://help.mypurecloud.com/releasenote/july-28-2025

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