Genesys Cloud - Main

In this video @Takakiyo Ikari talks about how to enable message pinning in Collaborate chat. 

Collaborate chat users can now pin messages to keep important information easily accessible. This feature helps users quickly reference key details, reduces the need to scroll through long conversations, and improves productivity. Message pinning is on by default. In personal chat rooms, any participant can pin messages. In official chat rooms, only group owners can pin messages. This update enhances the usefulness of Collaborate chat, addressing customer and internal team requests from users transitioning from other chat platforms.

Read more:

• Enable Collaborate chat message pinning
• Send a chat message
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/february-17-2025/

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