Genesys Cloud - Main

In this video @Joseph Ian Romero talks about how to enable real-time queue and agent monitoring with customizable notifications on Android.

Supervisors can now use the new Insights app for Android to monitor queues and agents in real time, even while away from their desks. They can also set and receive customizable alerts directly on their mobile devices. This enhancement helps supervisors stay informed and respond quickly to changing contact center conditions, improving overall efficiency.

Read more:

• FAQs: Insights for Android
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/february-24-2025/

Please post any questions or comments below, or email us at TAMStudios@Genesys.com  

#TAMStudios #FeatureReview #Android #Supervisors