Genesys Cloud - Main

In this video, @Mark Bernardo discusses a new feature "Enhanced email input fields"

Genesys Cloud visually enhanced the input fields for email interactions. The updated design adds borders and background colors to the subject, to, cc, and bcc fields. Agents can clearly see which fields that they can edit, reducing confusion and improving efficiency when they manage email interactions. This feature has no functional impact to the fields and helps to align with a unified and user-friendly interface.

Release notes: https://help.mypurecloud.com/releasenote/february-3-2025/

#TAMStudios #FeatureReview #Email