In this video, @Mark Bernardo discusses the new feature "Enhanced queue activation panel with search and pagination in agent detail views"
Administrators can now search and page the queue activation panel in agent detail views. If the search request returns more than 25 queues, then pagination controls allow users to navigate through the results. This update improves the overall usability and ensures that all queues are accessible.
Release notes: https://help.mypurecloud.com/releasenote/september-9-2024/
#TAMStudios #FeatureReview #PerformanceViews
Thanks Princy Paul for your comment and question. Based on the testing we conducted unfournately as of the moment we don't have option to select/deselect queue we only have an option to manually tick each Interaction Queue box. Let me work with our Product team to see if we have any development in progress that will enable us to select all queue. Thanks, Mark Bernardo
Is there an option to select all queue and vice verse instead of manually ticking each box?
Copyright© 2025 Genesys. All rights reserved. Terms of Use | Privacy Policy