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Evaluation data access via consolidated reporting views 

07-17-2025 04:49

In this video @Christopher Visick talks about the change in evaluation data access via consolidated reporting views

Administrators can now access evaluation data through consolidated reporting views, and Genesys Cloud will retire the Performance > Overview (Evaluations) page. Administrators can access the evaluation and calibration data previously available on that page through other reporting views within the platform. This change helps reduce duplication and keeps evaluation and calibration workflows consistent with other analytics and reporting tools in Genesys Cloud. When users submit calibrations, dispute evaluations, or review evaluation data, Genesys Cloud directs them to the relevant interaction or reporting view and displays the appropriate results. These updates help evaluators and administrators easily track pending and completed evaluations, completed calibrations, and evaluation activity by agent or evaluator (all within familiar, consolidated reporting areas). This feature also helps ensure that reporting tools use consistent and future-ready analytics APIs. Additionally, the new My Assigned Evaluations view enables evaluators to easily manage their assigned evaluations, prioritize tasks, and track completion status over time.

Release Notes: https://help.mypurecloud.com/releasenote/july-7-2025 

#TAMStudios #WEM #QualityManagement #Evaluations #FeatureReview

Please post any questions or comments below, or email us at TAMStudios@Genesys.com  


#CommunityVideos(TAM,QA,etc.)

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