Genesys Cloud - Main

In this video, @Stalin Singh discusses a new feature "Export agent summary data as PDF or CSV"

Supervisors can now use a dedicated print view and .csv export Scorecard Insight details directly from the Agent Summary page in the Insights tab. This new functionality provides a dedicated print view for generating a curated, print-friendly .pdf and an option to download agent performance data as a .csv file.

Release notes: https://help.mypurecloud.com/releasenote/june-2-2025/

#TAMStudios #FeatureReview #ReportingandAnalytics