Genesys Cloud - Main

In this video @John Sunder talks about file attachment support via URL for Architect digital bot flows. 

Flow authors can now configure digital bots in Architect to send file attachments using public URLs as part of the Communicate and Input actions. Bots can send images, audio, video, and documents such as Word, .pdf, PowerPoint, and Excel files through supported messaging channels. This enhancement helps organizations expand automation use cases, such as sending invoices, receipts, tickets, and product books, and reduces the need to transfer interactions to agents for sharing files. By enabling bots to send a broader range of attachments, businesses can improve efficiency, reduce costs, and provide a complete customer experience directly within digital channels.

Read more:

• Build customized output with the Communication Sequence Builder
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/394472/

#TAMStudios #FeatureReview #FileAttachments #DigitalBots

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