Genesys Cloud - Main

In this video, @Brian Feeney talks about how Journey Management users can now add and analyze Architect flow outcomes and flow milestones directly within Journey Management. These event types appear on the canvas alongside other journey events and support full grouping, filtering, and segmentation functionality. This enhancement allows teams to better understand where customers hit key milestones or achieve specific outcomes during their interactions. Flow-level data is now easier to access and interpret, supporting improved optimization, reporting, and journey design.

Release Notes : https://help.mypurecloud.com/releasenote/july-14-2025/

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