Genesys Cloud - Main

In this video @Fegy Simon talks about how the Genesys Agent Assist summarization has moved to the ACW pane. 

Agents can now retrieve the Genesys Agent Assist summary of their conversation directly from the wrap-up pane. Previously, agents had to navigate back to the Genesys Agent Assist pane to generate the conversation summary after completing the interaction.

Read more:

• Create a conversation summary with Genesys Agent Assist

Release Notes: https://help.mypurecloud.com/releasenote/april-29-2024/

#TAMStudios #FeatureReview #AgentAssist #ACW

Any questions please post below or email: TAMStudios@Genesys.com