Genesys Cloud - Main

In this video, @Santosh Bhandari disusses a new feature "Genesys Cloud Background Assistant screen recording support for CX Cloud from Genesys and Salesforce"

Agents who use both voice and digital capabilities for CX Cloud from Genesys and Salesforce can now use Genesys Cloud Background Assistant (GCBA) on Windows 10 and 11 operating systems for screen recording. Administrators can install GCBA independently from CX Cloud installations. This feature addresses a gap between CX Cloud and Open CTI and is essential for quality management. With GCBA, the screen recording capabilities send appropriate signaling to authenticate the application and to track the user conversation life. 

Release notes: https://help.mypurecloud.com/releasenote/july-29-2024/

#TAMStudios #FeatureReview #CXCloud #Salesforce

#API/Integrations
#Roadmap/NewFeatures
#CommunityVideos(TAM,QA,etc.)