Workforce Engagement Management

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Get started with Speech & Text Analytics

03-03-2021 17:21

Natalia Abad

Get started with Speech & Text Analytics

Hello, Community members

Last month we released Topic manager and Topic spotting feature for Speech and Text Analytics, today we want to share 4 quick guides to get you started, and invite you to check our Q&A show to learn about the feature and its benefits.

Links at the bottom

Additional resources

Help \| Resource Center	Quality Assurance & Compliance Resources
Resource center \| About Speech & Text Analytics	Community \| Get started with Speech & Text Analytics
Resource center \| About Voice Transcription	Community \| Genesys Cloud Voice Transcription Walkthrough
Resource center \| About Interaction overview	Community \| Introducing Sentiment Analysis
Resource center \| About Sentiment Analysis	Community \| Diving in Speech and Text Analytics
Resource center \| About Topics

#QualityManagement
#SpeechandTextAnalytics

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Cheat sheet to configure topics and programs.pdf 340 KB 1 version
Uploaded - 06-12-2025

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Cheat sheet to configure Voice Transcription.pdf 294 KB 1 version
Uploaded - 06-12-2025

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Start using Speech and text analytics.pdf 255 KB 1 version
Uploaded - 06-12-2025

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Help \| Resource Center	Quality Assurance & Compliance Resources
Resource center \| About Speech & Text Analytics	Community \| Get started with Speech & Text Analytics
Resource center \| About Voice Transcription	Community \| Genesys Cloud Voice Transcription Walkthrough
Resource center \| About Interaction overview	Community \| Introducing Sentiment Analysis
Resource center \| About Sentiment Analysis	Community \| Diving in Speech and Text Analytics
Resource center \| About Topics

Workforce Engagement Management

Get started with Speech & Text Analytics

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