Genesys Cloud - Main

In this video @Yu Tan talks to us about the improved agent email address handling.

Agents can now edit email addresses directly when they compose messages. Genesys Cloud checks email addresses for correct format and highlights invalid ones in red and also recognizes when the maximum allowed length is reached and provides an error message to help agents correct the address before sending. This update helps agents work more efficiently by reducing the risk of sending messages to incorrect or incomplete addresses. With this release, agents benefit from:

• Real-time validation of email address format
• Clear visual feedback for invalid addresses
• Error messaging when maximum character limits are exceeded
• The ability to edit email addresses easily

Read more:

• Reply to or forward an email message interaction
• Aha! idea

Release notes: https://help.mypurecloud.com/releasenote/april-14-2025/

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