Genesys Cloud - Main

In this video @Yu Tan talks about the improved summary row display in analytics performance views. 

Administrators can now manage analytics performance views more effectively with the new feature that hides the summary row when aggregate data is unavailable. This update ensures that the summary row only appears when there is actual data to display and gives users a clearer and more accurate representation of the available data. Previously the summary row was shown and indicated that users could apply more filters, regardless of aggregate data availability.

Read more:

• Agents Performance Summary view
• Queue Performance Summary view
• Campaign Performance Summary view

Release Notes: https://help.mypurecloud.com/releasenote/august-19-2024/

#TAMStudios #FeatureReview #PerformanceViews #Reporting/Analytics