Genesys Cloud - Main

In this video @Christopher Visick talks about the improved workforce management schedule editor agent filter and sort.

Administrators can now use enhanced filter and sort options in the workforce management schedule editor to more easily locate and manage agent shifts. Genesys reorganized the filter and sort dialog box into two tabs, Filter and Sort. New filter types allow administrators to refine the agent view by activity code, staffing group, general group, location, and reporting hierarchy. Also, the existing queues filter now supports the selection of multiple criteria. Administrators can now sort agents by the number of constraint violations and also define both a primary and secondary sort order for agents. These improvements help administrators manage shifts and address issues more effectively.

Read more:

• Navigate the schedule editor
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/december-9-2024/

#TAMStudios #FeatureReview #WEM #Schedule #Schedules #shifts