Genesys Cloud - Main

In this video @Santosh Bhandari talks about the new Insights App for iOS.

You can download Insights for iOS from the App store. Search for Genesys Cloud Insights.

Supervisors can now use the new Insights app for iOS to monitor queues and agents in real time, even while on the go. Supervisors can also set and receive customizable alerts directly on their mobile devices. This enhancement improves efficiency for contact center supervisors.

Release Notes: https://help.mypurecloud.com/releasenote/june-10-2024/

FAQs about the Insights App : https://help.mypurecloud.com/articles/faqs-insights-for-ios/ 

#TAMStudios  #iOS #insights #MobileApp  #FeatureReviews #libraries

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