Genesys Cloud - Main

In this video, @Mark Bernardo discusses a new feature "Linked organization name directly in the Profile Panel contact card"

Agents can now view the linked organization’s name directly below the contact’s name in the contact card in the Profile Panel tab. This enhancement offers agents a quicker way to access the organization name and improves their efficiency while responding to a customer. Previously, an agent had to navigate to the Organization tab in the Profile Panel page to view the organization name.

Release notes: https://help.mypurecloud.com/releasenote/june-16-2025/

#TAMStudios #FeatureReview #ExternalContacts