In this video @Stalin Singh talks about how to manually assign work plans with future effective dates.
Administrators can now access interval level performance metrics that consistently align between the Intraday Monitoring and Schedule editor views. This feature standardizes performance projections across both interfaces by displaying uniform dynamic service level data. This feature helps to ensure that administrators have a consistent view of service level predictions, which can improve decision-making and workforce planning accuracy.
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Release Notes: https://help.mypurecloud.com/releasenote/october-14-2024/
#TAMStudios #FeatureReview #WorkPlans #WEM
If we "future date" a work plan assignment, but that future date is already in a published schedule, will a rescheduling process take that "future date assignment" into consideration? or will it continue to schedule based on the originally assigned work plan.
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