Genesys Cloud - Main

In this video @Rebecca Harper talks about Non-default content profile support for SMS

Administrators can now configure the SMS channel to use a non-default content profile, which allows for additional file types to be shared in inbound and outbound SMS conversations.

Previously, the SMS channel used the organization’s default content profile. With this update, the SMS channel now uses supported content profiles, giving administrators more control over the types of files that can be sent and received. Users and agents can continue to attach files to MMS as they do today, but with expanded file support beyond .jpg, .png, and .gif.

This update provides greater flexibility in SMS-based communication, helping ensure that more file types can be shared based on organizational needs. The SMS channel continues to use the system default content profile unless an administrator updates it.

Release Notes: https://help.mypurecloud.com/releasenote/march-24-2025

#TAMStudios #SMSMessage #FeatureReview

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