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Not Responding - possible to change state if agent is Offline? 

02-17-2023 08:40


#Unsure/Other

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Brent Bucey
02-20-2023 02:11

The only way I know how to do this, is to login as the agent.  I've had to do this a few times recently.  I add a number to the user's account (username1@email.com), then change one of my accounts to match their login creds - this allows me to login as the user to change their status.

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