Genesys Cloud - Main

In this video, @Gaurav Srivastava discusses a new feature "Park email interactions"

Agents can now park or pause ongoing email interactions when they need more time to gather information, consult with others, or delay their response for any reason. This feature enables agents to temporarily set aside an email without impacting their availability for other interactions. Agents now have the ability to park email interactions and return to them later, manage email drafts and pick up where they left off when they return to the parked email. Supervisors can now see which emails are active and parked, and monitor or reassign these interactions if necessary. 

Release notes: https://help.mypurecloud.com/releasenote/september-2-2024/

#TAMStudios #FeatureReview #Email