Genesys Cloud - Main

In this video @Shigeki Sahashi talks about policy-based station-side call recording.

Administrators can now capture policy-based recordings directly at the user’s station that handles the call. With station-side call recording, administrators can enable recordings on specific users’ phones. This feature improves the capture of internal calls according to company policies, such as conversations between employees or calls to internal support teams, providing broader coverage for compliance and quality needs.

Read more:

• Call recording in Genesys Cloud overview
• Configure the Genesys Cloud WebRTC phone
• Access control transactional objects
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/july-7-2025/

#TAMStudios #Recording #RecordingPolicies 

Please post any questions or comments below, or email us at TAMStudios@Genesys.com