Genesys Cloud - Main

In this video , @Rebecca Harper talks about  how after you create a guide using one of the available options for guide creation, you can add instructions to it or edit the existing instructions on the Instructions tab. Then, you can test your guide using the inbuilt preview widget.

The preview widget allows you to test the guide instructions, provide values for variables defined in the guide, and simulate values for any external data actions that you have used in the guide. Test and fine tune your guide to ensure quality and consistency before connecting the guide to Virtual Agent flows in Architect.

Release Notes - https://help.mypurecloud.com/articles/preview-guides/

#TAMStudios

#AIConfiguration
#ConversationalAI(Bots,VirtualAgent,etc.)
#CommunityVideos(TAM,QA,etc.)