Genesys Cloud - Main

Premium applications allow you to host a webpage or web application inside PureCloud. Unlike custom client applications, premium apps integrate with PureCloud’s billing system. You may be charged monthly fees for user count and user overages. You cannot install a premium application until you update your PureCloud subscription, by purchasing a license to use the application in your organization.

• To purchase a premium app, contact PureCloud Sales.
• Following purchase, use Genesys AppFoundry to install the premium application in your PureCloud org.
• Following installation, assign the unique license and permission(s) associated with the application to users or groups in your organization. Some apps don’t require you to take this step, because they apply to an entire organization.

• You need not change an app’s configuration unless you want to. Premium apps are pre-configured by default.