Genesys Cloud - Main

We offer three levels of subscription services plans for Customer Success depending on your need. These plans are designed to provide post go-live services. This makes it easy for the customer to engage Genesys for support with configuration changes, enhancements or consulting on specific needs.

• The Bronze Plan is for a business that wants a flexible way to obtain some on-going assistance with specific tasks.
• The Silver Plan is for a business that wants greater flexibility and involvement from Genesys as they continue to enhance the system.
• The Gold Plan is for larger, more complex engagements that would benefit from a Technical Account Manager to help provide a concierge experience. The Technical Account Manager can leverage Genesys to assist with future configuration tasks.