Genesys Cloud - Main

In this video @Yu Tan talks about real time data update indicators in analytics views. 

Supervisors and administrators can now view data updates in real time in the analytics performance views. This feature provides a live indicator or a last updated time stamp to help supervisors determine when dashboard data refreshes. Previously, certain data such as surveys or speech and text analytics required manual reloads to view updated data. With the new indicators, supervisors can now easily distinguish between live data and data that requires manual updates, which improves the overall efficiency of performance monitoring and decision-making.

Read more:

• Performance Dashboards overview
• Queues Activity Summary view
• Agents Performance Summary view

Release notes: https://help.mypurecloud.com/releasenote/september-16-2024/

#TAMStudios #FeatureReview #Reporting/Analytics #Dashboards #PerformanceViews

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