Genesys Cloud - Main

In this video I talk about the real-time WhatsApp message status tracking.

Agents can now view real-time WhatsApp message status tracking events, including Sent, Delivered, and Read indicators, for outbound WhatsApp interactions. This feature provides delivery and read receipts with time stamps in the Agent Workspace’s Interactions Detail, Interactions, My Interactions, and Queues Interactions Detail views. With this update, agents can quickly verify message delivery and engagement, which enhances response efficiency and improves customer interactions. Analytics users can also gain insights into conversation and campaign performance in the Performance Workspace’s Interactions View.

Read more:

• Agents Interactions Detail view
• Interactions view
• My Interactions view
• Aha! idea

Release notes: https://help.mypurecloud.com/releasenote/november-18-2024/

#TAMStudios #FeatureReview #WhatsApp #Reporting/Analytics #AgentsView

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com