Genesys Cloud - Main

In this video, @Stalin Singh discusses a new feature "Reminders for agents about their next scheduled activity"

Administrators can now configure reminders, from one to 15 minutes before an agent’s next scheduled activity begins. Previously, agents received notifications only at the scheduled start time. With this update, administrators can customize notification timing based on the activity type, or choose to disable notifications for specific activities. This flexibility helps improve agent readiness and overall schedule adherence.

Release notes: https://help.mypurecloud.com/releasenote/february-10-2025/

#TAMStudios #FeatureReview #WFM