Genesys Cloud - Main

In this video @Christopher Visick shows us how to schedule coaching and learning sessions with greater flexibility. 

Administrators can now choose from a wider range of options when scheduling coaching or learning sessions. A new algorithm highlights optimal time slots that align with workforce management service goals, while also allowing administrators to define custom time ranges when searching for available appointments. This update helps administrators better fit coaching and learning sessions into times that work for agents and facilitators, while still benefiting from system-recommended optimal slots. 

Read more:

• Assign a development and feedback module
• Schedule a coaching appointment

Release Notes: https://help.mypurecloud.com/releasenote/august-25-2025/

Please post any questions or comments below, or email us at TAMStudios@Genesys.com  

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