Genesys Cloud - Main

In this video @Brian Feeney talks about the improvement whereby we are able to select multiple segments in knowledge article variations

Knowledge authors can now select more than one segment per article variation. This feature reduces the potential for increased knowledge base article volume and prevents unnecessary impact on knowledge base upper limits. Previously, to add another segment, knowledge authors duplicated articles with the same variation.

Release Notes: https://help.mypurecloud.com/releasenote/july-22-2024

#TAMStudios #<productworkspace> #FeatureReview or #UseCase #FunctionalityDemo 

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com