Genesys Cloud - Main

In this video Joseph talks about Topic Trends and Add Sentiment Data.

Contact center managers and supervisors can now view sentiment data in the Topic Trends Summary and Topic Trends Details views. This data provides insight into a customer’s experience throughout interactions that relate to a topic. For more information, see Topic Trends Summary view, Topic Trends Details view, and About sentiment analysis. 

Release Notes: https://help.mypurecloud.com/releasenote/february-1-2023/

#TAMStudios #SpeechandTextAnalytics #FeatureReview 

Presenter: @Joseph Ian Romero 

#Reporting/Analytics