Genesys Cloud - Main

In this video @Gaurav Srivastava talks about skills-based dialing in power and predictive outbound campaigns. 

Administrators can now assign agents to outbound records that require specific skills or a set of skills in Power and Predictive outbound campaigns, in addition to Preview and Progressive outbound campaigns. This feature ensures that calls route to agents with the appropriate skills and introduces a method to throttle agent and skill combinations. Skills-based dialing aims to minimize the chances of abandoned calls and improve efficiency, regardless of volume, in automated campaigns.

Read more:

• Create a power dialing campaign
• Create a predictive dialing campaign

Releas notes: https://help.mypurecloud.com/releasenote/august-26-2024/

#TAMStudios #FeatureReview #Outbound #PowerDialing #Predictive

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