Genesys Cloud - Main

In this video, @Santosh Bhandari discusses a new feature "SSO integrations management via SAML Metadata files"

Administrators can now upload a SAML metadata file to create or update single sign-on (SSO) integrations in Genesys Cloud. This enhancement simplifies the SSO setup process by using a single configuration file provided by most identity providers, rather than requiring manual entry of individual fields and certificates. This change helps reduce configuration errors, saves time during setup, and makes ongoing maintenance more efficient. SAML metadata files contain all the required details to populate the integration form, allowing administrators to manage SSO connections more easily, especially as organizations scale up the number of SSO integrations.

Release notes: https://help.mypurecloud.com/releasenote/august-11-2025/

#TAMStudios #FeatureReview #SSO