Genesys Cloud - Main

In this video @Brian Feeney talks about howw to step-up authentication during web messaging sessions. 

Administrators can now enable agents and bots to request step-up authentication during ongoing web messaging sessions, which allows a conversation that begins without authentication to transition to an authenticated session when the customer signs in to the brand's website. This feature improves transaction security by helping to ensure that sensitive interactions occur within an authenticated context and benefits transactions that require higher levels of security. Step-up authentication provides flexibility in authentication management without interrupting the flow of the conversation. Agents or bots can now guide customers through the authentication process to complete important transactions, making interactions both secure and efficient.

Read more:

• Configure Messenger

Release Notes: https://help.mypurecloud.com/releasenote/september-30-2024/