Genesys Cloud - Main

In this video @Guru Prasadh Jeevan Rao talks about the new Summary engagement insights on the Agent Copilot dashboard

Administrators can now access a new section on the Agent Copilot Insight Dashboard that reports how agents engage with AI-generated summaries. The dashboard provides metrics on the number of summaries presented, edited, submitted, and rated with feedback. This update helps supervisors better understand how agents use AI-generated summaries and predicted wrap-up codes, making it easier to evaluate their effectiveness and identify where the feature adds value to daily workflows.

Release Notes: https://help.mypurecloud.com/releasenote/september-22-2025 

#TAMStudios #AgentCoPilot #FeatureReview 

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